We'd love to hear from you
Questions, feedback, bug reports, or privacy enquiries — choose the right channel below.
General Support
Tool usage · browser compatibility · feature questions
Questions about how a tool works, compatibility with your browser or device, or what features are available? We are happy to help.
Common enquiry types
- How to use a specific tool or feature
- Browser or device compatibility
- Questions about file formats or limits
- Suggestions for new tools or features
Bug Reports
Broken functionality · errors · performance issues
Found something that is not working as expected? We take bug reports seriously — the more detail you include, the faster we can reproduce and fix the issue.
What to include in your report
- Your browser name and version
- Operating system (Windows, Mac, iOS…)
- Step-by-step reproduction steps
- Screenshots or error messages if available
Privacy & Legal
GDPR · CCPA · DPDPA · grievances · terms
For data privacy requests, exercising regulatory rights, or any legal enquiries, please reach out with the subject line shown. Grievance Officer details are below.
Common enquiry types
- Data access, correction, or deletion requests
- Cookie or consent-related queries
- Privacy Policy or Terms of Service questions
- Formal grievances (Grievance Officer details below)
Security Vulnerability Reporting
Please follow responsible disclosure — do not publish before we've fixed it
Email contact@filefusion.app with subject line "Security Vulnerability Report". Please include:
We acknowledge all reports within 48 hours and won't take legal action against researchers following responsible disclosure.
Before you contact us
Check the FAQ first
Many common questions about tool usage, privacy, file limits, and browser support are already answered in our help centre.
Browse FAQs →Try a different browser
If a tool is not working, try Chrome or Firefox, disable extensions, or clear your cache and cookies before reporting.
Include the details
The more specific you are — browser version, OS, exact error message and steps — the faster we can help.